All use casesKnowledge operations
Knowledge gap intelligence
Unanswered questions, low-confidence responses and recurring search themes become an actionable database of knowledge gaps for teams to review, prioritise and resolve.
https://smartspace.yourcompany.com/knowledge-gaps
Every question your people ask is a signal
Across internal assistants, HR and onboarding portals, help centres and the public website.
Unanswered questions418 last month
The assistant had nothing credible to retrieve.
Low-confidence answers1,106 last month
An answer was given, but grounded in weak or partial sources.
Recurring search themes62 clusters
People searching the intranet repeatedly for the same thing.
Follow-up rephrasing37% of sessions
Users asking the same question three different ways.
Most organisations throw this away. It is the cheapest, most honest map of what your knowledge base is missing.
Step 1. Unanswered questions, low-confidence answers and repeated searches are all recorded.